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I am writing this letter to express my thanks to Joanna Perez. She has worked with me on behalf of my mother, Sylvia Barnao. Ms. Perez has handled my mother’s re-certifications for the past 4 years. She is always avaialble to answer any concerns I have, and always calls back the same day. She is always considerate and compassionate. I am sure she is a valued employee of your company. It is a pleasure to work with her always, and I hope I have express my feelings well in this letter.

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